Payment Terms
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Payment
We offer multiple secure and convenient payment methods:
- Amazon Pay: Direct deposit – Refunds processed within up to 5 business days.
All orders must be paid in full prior to shipping.
Refund
We provide several refund options depending on the scenario:
Order Canceled (Before Shipping): In cases where an item becomes unavailable after order placement, we will cancel and refund the item within 24 hours. You will receive an email notification regarding the cancellation and refund.
Order Returned (After Shipping): If an order is undelivered or returned by the customer, the refund will be processed after the returned items are received and inspected at our fulfillment center.
The refund will include the product value along with any applicable shipping and VAT charges.
Refunds are issued to the original payment method—credit card refunds go back to the same card, and bank transfers are returned to the same account.
Warranty
We sell only small, plug-and-play dental equipment. Every device purchased through our platform is backed by the official manufacturer’s warranty. Warranty duration and terms are clearly listed on each product page where applicable.
For maintenance or replacement requests, please contact us at inf@b1group.me